As researchers devise more efficient and economic ways of collecting data, and as Web-based surveys become more refined and popular, survey methodologists need to advance the current data collection techniques to insure validity and reliability of data collected through the Internet. In order to make self-administered Web-based surveys more user-friendly, it is critical to recognize and understand the respondents' experiences as they complete the survey. For the computer-savvy respondent, a Web-based survey can be a pleasant experience; however, an individual with little or no knowledge in computer use could find the Web-based survey particularly frustrating. In 2002, the data collection exercise for the federally funded 21st Century Community Learning Centers Program annual performance report transformed an existing paper survey to a Web-based interface, and more than 5,000 after-school center directors were required to submit their data online. By not relying on "volunteer-only" respondents, this survey was unique from most data collection practices. This paper discusses experiences reported by the respondents as well as observations made by the author on the patterns of response, for example, the proportion of errors by question type, and the overall response rates of the paper survey and the Web-based survey. It will be interesting to see if survey methodologists are addressing the real challenges faced by respondents as they complete Web-based surveys.